Yesterday I decided to go along with two children (one 13 and another 12 years) to spend time at the Living Waters Spa is in the town of Castro Urdiales in Cantabria.
To give you some background I will tell you that we had visited the Living Waters Spa in January. It was then when asked if they would let two children of this age, the owner of Spa told us there was no problem as long as they signed a declaration of responsibility. I did and use the facilities without problem.
To give you some background I will tell you that we had visited the Living Waters Spa in January. It was then when asked if they would let two children of this age, the owner of Spa told us there was no problem as long as they signed a declaration of responsibility. I did and use the facilities without problem.
advantage we returned this weekend to Castro, Cantabria, as so often, we decided to return to the spa with the kids and booked time at the Spa at Agua Viva by telephone. My surprise was that once there, when we accompanied to the locker room, I asked without malice, if it had managed the jets did not work last time (6 jets, only worked 3). Well, it was as if we had put a firecracker in the ass, I replied that "neither had managed, nor ever going to fix," and that "it was time to leave because I still had not paid more, which made him a favor if I left with children ".
I sincerely ojiplática I was, I could not believe that a simple comment, I was asked to leave so vehemently! The owner of Spa Agua Viva de Castro had a very particular way of serving customers, the truth. And if I had not been clear, he said he "did not understand why he attached so much importance to the jets worked or not! That was the only person I had done such a question. " He continued in this line while the leaf gave me a sign ... (what I have livers, really! What do I get my kids!)
Well, many of you at this point in the conversation You might have caught the pack and would have gone out the door without even say goodbye, but I had promised to bring children to the Spa at Agua Viva and did not want to give them a displeasure. So I said, that unless I prohibit the entry, we would stay at the Spa de Cantabria ... And indeed, we are not barred from entering.
enjoyed in water for an hour (quite cool indeed chilly the gooseneck) of your plunge pool 10 x 4 m, its jacuzzi and Turkish bath. Leaving there, we count and we parted forever. He had just lost a potential regular customer (me) simply because of the bad taste and had to treat.
I can not understand someone make so much effort in starting a business, which is seen to have made every effort and then have so clumsily when treating clients.
This reminded me that the first time we were there, had a pretty big mess with a couple of guys who had been waiting over an hour they are called to give a massage in a waiting room and without anyone had said nothing. I remember perfectly that those two, paid his account and told me exactly what "not going back anymore, because the service leaves much to be desired."
This reminded me that the first time we were there, had a pretty big mess with a couple of guys who had been waiting over an hour they are called to give a massage in a waiting room and without anyone had said nothing. I remember perfectly that those two, paid his account and told me exactly what "not going back anymore, because the service leaves much to be desired."
Leaving apologized, but never came up some compensation to compensate the hard time that had passed me not to do! It is a shame because get a customer costs a lot and lose, just a breeze!
Sorry, but neither I nor mine, we'll never again set foot Spa at Agua Viva Castro Urdiales, Cantabria. Au revoir!
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